Questions, answered clearly

We design, build and integrate the systems a business needs to grow predictably: custom software, websites and apps, CRM and ERP, intelligent (AI) automation and a dependable sales process. Alongside that custom work we offer three ready-to-go infrastructures and a Fractional AI Officer & Development service. We are not an agency that runs campaigns; we build the connected system behind your growth and stay accountable while it operates.

We design, build and run the systems a business needs to grow: the software your team and clients use, the CRM and ERP behind it, the automations between them and the sales process on top. One partner is accountable for the whole chain, from the first enquiry to the monthly report, instead of a separate agency, tool and freelancer for each part.

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We work with enterprises, scale-ups and ambitious local businesses that need connected systems to grow predictably. Our focus sectors include <a href='/industries/real-estate'>real estate</a>, <a href='/industries/healthcare'>healthcare</a>, <a href='/industries/professional-services'>professional services</a>, <a href='/industries/b2b-saas'>B2B SaaS</a> and <a href='/industries/hospitality-fitness'>hospitality and fitness</a>.

Enterprises and scale-ups in Europe that have outgrown manual processes and disconnected tools, typically in real estate, healthcare, professional services, B2B software and hospitality. Local businesses are served with ready-to-go packages, Local Business Solutions, rather than a custom build.

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We are a European-built company operating since 2019. Our team is distributed across Europe, with strong presence in the Costa Blanca, Costa del Sol, Amsterdam, and Brussels markets. We deploy infrastructure globally but our systems are GDPR-compliant and EU AI Act ready by default.

You do, from day one. Repositories, hosting accounts, domains and third-party services are set up in your name, and the documentation is written so another team could take over. If you decide to bring development in-house later, the handover is a meeting, not a negotiation.

Read more on: Custom software, websites and apps

We have been active since 2019 and have worked with more than 100 businesses.

Our platform and services are available in English, Dutch, French, Spanish, and Arabic. Our AI systems can be deployed in any language depending on your market requirements.

The audit report and baseline from Map, the blueprint and delivery plan from Architect, technical and user documentation from Build, and monthly reports from Operate. Everything lives in your own repositories and workspaces, so it is yours whether or not we continue working together.

Read more on: How we work

Mostly remotely, with on-site days for kick-off, key workshops and go-live when that helps. Our team works across Europe in five languages, and the weekly rhythm is designed so that you always know where the work stands without a meeting.

Read more on: How we work

We work across Europe in English, Dutch, French, Spanish and Arabic, and the systems we build serve your clients in the languages you sell in. Since 2019 we have helped more than 100 businesses scale, and the team works remotely with on-site sessions where a project needs them.

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In practice it changes what the team spends its time on. Routine requests, re-keying and first-line answers move to the system; the people move to the cases that need judgement, relationships and exceptions. Most clients use the capacity to grow without hiring at the same pace, not to cut.

Read more on: Intelligent automation implementation

A full-time Chief AI Officer is an internal executive role. A Fractional AI Officer gives you part-time strategic leadership combined with practical implementation capacity. The right model depends on the continuity, authority and delivery capacity your organisation needs.

We design around data minimisation, access controls, defined retention and auditable processing. The exact controls depend on the data and workflow. Your legal and clinical owners remain responsible for approving the operating model.

Read more on: Healthcare

Yes, subject to an agreed data and access design. We apply role-based access, appropriate hosting and logging, and minimise the information used by each workflow. Specific professional obligations are reviewed with your owners.

Read more on: Professional services

We do not position routine automation as a replacement for clinical judgement. Systems can handle approved administrative tasks, collect information and route cases, with clear escalation to qualified staff.

Read more on: Healthcare

We design the system so your data stays in the European Union, under agreements that exclude training on it. We choose models and hosting per case, including EU-hosted options, apply data minimisation and retention rules and log every action. The setup is documented so your DPO and auditors can review it.

Read more on: Intelligent automation implementation

Each system is classified under the EU AI Act in the Architect step, documented accordingly and given the transparency notices and human review steps the regulation requires. We keep the documentation current as the rules and the system evolve.

Read more on: Intelligent automation implementation

Aria is hosted in the EU and is GDPR compliant. It is built with EU AI Act obligations in mind, including transparency: callers are told they are speaking with an assistant. Conversation transcripts are logged in the CRM, and human handover remains available. The exact operating rules and connections are agreed as part of deployment.

Read more on: Aria receptionist and sales agents

Consent-based requests and drafting workflows can reduce manual work. Your team defines timing, approval and escalation, especially for complaints or issues that need a personal response.

Read more on: Hospitality and fitness

Aria and Dominium are hosted in the EU and are offered with GDPR requirements built in. Each product also applies controls relevant to its use: Aria includes assistant disclosure and human handover, Dominium includes AML and KYC checks with a transaction document trail, and Local Business Solutions uses consent-based messaging with an easy opt-out. We explain where the local business platform stores data before you start.

Read more on: Ready-to-go infrastructures

Your fractional officer keeps the practical governance work in order as EU AI Act obligations apply in stages from 2025. That includes maintaining an inventory of systems, risk classification, documentation and staff literacy. Governance is built into the audit, deployment and continuous partnership rather than added after systems are live. GDPR discipline and EU hosting are also defaults across the engagement.

Read more on: Fractional AI Officer and Development

We are based in Europe and build for GDPR by default: EU hosting where required, data minimisation, processing agreements and audit trails. For every automated or intelligent component we classify the risk level under the EU AI Act, document it and keep human checkpoints where the law or your policy requires them.

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Access is granted per person, with the least privilege needed, through your own accounts wherever possible, and revoked in a documented offboarding when the work ends. Credentials are stored in your vaults, not in ours. A data processing agreement and confidentiality terms are part of every contract.

Read more on: How we work

Aria can handle consent-based outbound follow-up. This includes contacting new leads within minutes, reactivating older databases, and sending reminders or confirmations where the required consent is in place. Your approved campaign rules determine who can be contacted and for what purpose. Outbound activity should not be treated as permission to contact people without consent.

Read more on: Aria receptionist and sales agents

Consent, retention rules, access requests and deletion are configured in the system, not handled by hand. Roles follow least privilege, changes are logged and the platform is hosted in the European Union wherever the vendor offers it. A data processing agreement is standard.

Read more on: CRM and ERP implementation

Data handling is designed in the Architect step: EU hosting, data minimisation, retention rules, roles and audit trails, and a data processing agreement as standard. Security reviews and dependency updates are part of the operating rhythm.

Read more on: Custom software, websites and apps

Yes. Consent, legitimate interest assessments, opt-out handling and data retention are designed into the campaigns and the CRM, and website tracking runs only after consent. We would rather send fewer, better messages than put your reputation at risk.

Read more on: Sales and client acquisition growth

You own your listings, contacts and transaction data, and the agreement sets out ownership, access and migration terms before any record moves. The system is hosted in the EU with GDPR by default, and AML and KYC checks are kept with each transaction.

Read more on: Dominium real estate system

Yes. EU AI Act compliance is built into every system we deploy. We classify AI systems by risk level, prepare required documentation, implement transparency measures, and provide ongoing compliance monitoring. This is a core part of our <a href='/fractional-ai-officer-development'>Fractional AI Officer service</a>.

100%. Every system we build and deploy is GDPR-compliant by design. This includes data minimization, encryption at rest and in transit, lawful basis documentation, data processing agreements, and support for data subject rights requests.

EU AI Act duties depend on how a system is used and classified. We help map systems, risks, responsibilities and documentation, and work with your legal advisers where a legal interpretation is required.

Yes. We provide comprehensive data processing agreements, privacy impact assessments, and all documentation required for regulatory compliance. Our legal framework is designed for companies operating across the EU.

Aria is priced through a one-time deployment fee and a monthly operating retainer. The retainer is sized to the call and message volume the system will handle, so there is no public price list. Your quote covers the agreed configuration and ongoing operation, based on your channels, scripts, rules and expected usage.

Read more on: Aria receptionist and sales agents

The pricing model depends on the system. Local Business Solutions comes in three monthly packages from 199 euros per month, with no lock-in. Aria uses a one-time deployment fee plus a monthly operating retainer based on call and message volume. Dominium starts with a paid audit scoped to your company; the transformation is quoted from the audit findings, and a monthly platform licence applies after go-live.

Read more on: Ready-to-go infrastructures

We do not promise a number before we have seen your data; anyone who does is guessing. What we commit to is a measured baseline, a plan with explicit targets, weekly reporting against them and the changes needed to hit them. You see early whether it works, and you are never locked into a long contract to find out.

Read more on: Sales and client acquisition growth

It gives you senior ownership without making a full-time executive hire. A full-time chief AI officer costs upwards of 250,000 euros per year in Europe and can take months to recruit. The fractional model can start within weeks and is priced as a monthly retainer based on cadence, scope and the development team attached, so the engagement can match the responsibility your business actually needs.

Read more on: Fractional AI Officer and Development

Because the right build depends on the right diagnosis. In the Dominium Audit we map your workflows, handoffs, people, tools and data, find the gaps and revenue leaks and turn them into prioritised findings and an implementation roadmap. Only then do we propose what to build, so the transformation fits your business instead of a template.

Read more on: Dominium real estate system

There is no fixed price. Company size, departments, workload, processes and structure set the scope, because a five-person agency and a business with six departments and 80 agents need very different audits. After a first call about your operation we quote the audit for your situation.

Read more on: Dominium real estate system

It depends on the scope. Ready-to-go infrastructures are priced as a fixed monthly fee; Local Business Solutions starts from 199 euros per month. Custom implementations are scoped after the Map phase with a one-time build fee per phase and an operating fee for running and improving the system. Pricing is transparent and agreed before work starts.

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Yes. Map and Architect are complete pieces of work on their own; some clients take the blueprint to their internal team. Operate runs month to month with a short notice period. We would rather earn the next step than lock it in.

Read more on: How we work

A scoped build has a fixed price based on the blueprint from the Architect step, so you know the total before the build starts. Ongoing work is priced as a monthly product team with an agreed capacity. Hosting and third-party services are billed at cost in your own accounts.

Read more on: Custom software, websites and apps

The implementation project has a fixed price based on the blueprint from the Architect step, with the adoption period included. Platform licences are contracted in your name and billed by the vendor. The managed platform model is a monthly fee for administration, changes and reporting.

Read more on: CRM and ERP implementation

Text messages, phone numbers, call minutes and AI usage are billed on usage, and rates vary by country. Normal email sending is part of the platform, while high-volume email may be billed on usage. Payment fees are charged by the payment provider you connect. WhatsApp Business is an optional extra on Growth and Local Dominance. Prices exclude VAT.

Read more on: Local Business Solutions

In three parts. The paid audit is scoped to your company. The transformation is quoted separately from the audit findings, so you know what the programme involves before you commit. A monthly platform licence applies once the system is live, including continued optimisation.

Read more on: Dominium real estate system

This is a monthly engagement, with the retainer sized to cadence, scope and any development team attached. There is no public price list or universal commitment stated because the advisory, embedded and build partner formats involve different levels of ownership and delivery. The proposed engagement terms are set out with your tailored quote after the responsibilities and working rhythm have been agreed.

Read more on: Fractional AI Officer and Development

No. Every package is monthly with no lock-in and no annual contract, so you can cancel any time. You can also move between packages as your business changes.

Read more on: Local Business Solutions

An automation sprint or a department programme has a fixed price based on the blueprint. Operated agents are a monthly fee that covers monitoring, quality reviews, updates and improvements. Model and platform usage is billed at cost in your own accounts, so you see exactly what each process costs to run.

Read more on: Intelligent automation implementation

The growth diagnostic is a fixed two-week fee. The sales system build has a fixed price based on the blueprint. The growth partner model is a monthly fee for leadership, optimisation and reporting. Advertising spend and tools are paid at cost in your own accounts.

Read more on: Sales and client acquisition growth

Custom work is scoped and quoted per engagement after the first conversation, based on the systems involved and the ownership you want from us. Ready-to-go infrastructures combine a setup or deployment project with a monthly plan or licence; where a price is published you find it on the offer page. There are no hidden fees and every quote lists what is included.

Yes. Our Fractional AI Officer service is an ongoing monthly engagement. Infrastructure deployments typically have a one-time setup fee followed by an operational retainer for maintenance, optimization, and continuous improvement.

ROI varies by project. We define the baseline, costs and measurable outcomes before implementation, then report against those agreed measures.

We operate on a partnership model. While infrastructure deployments have initial project timelines, ongoing engagements like the Fractional AI Officer are designed as long-term partnerships. We don't lock clients into rigid contracts. Our value speaks for itself.

We don't offer generic money-back guarantees because every deployment is custom-built. What we do guarantee is transparency, measurable KPIs from day one, and a structured methodology that has delivered results for 100+ companies since 2019.

During Map, roughly half a day per week from the sponsor and a two hour session per department. During Architect, two to three review sessions with the team leads. During Build, two to four hours per week from your product owner plus acceptance testing per milestone. During Operate, a monthly review and a quarterly steering meeting.

Read more on: How we work

Most implementations fail on adoption and data, not on software. We design the system around how each team actually works, migrate clean data with sign-off, train per role and stay for the first months with office hours and monthly iteration. The system has to be the easiest place to do the work; when it is, the shadow spreadsheets disappear on their own.

Read more on: CRM and ERP implementation

The first improvements come from speed-to-lead and follow-up, usually within the first month, because enquiries that used to go cold are now answered and booked. Channel and positioning work compounds over two to three months. The first monthly report compares booked meetings, conversion and cost per client with the baseline from the Map step.

Read more on: Sales and client acquisition growth

Your product owner decides on priorities day to day and your sponsor decides on scope and budget in the monthly steering. Our engagement lead is accountable for delivery and gives you a written recommendation on every decision that needs one. Every decision has a name and a date.

Read more on: How we work

New requests go into the backlog with an impact estimate on timeline and budget. Small changes are absorbed in the fortnightly cycles; larger ones are decided in the monthly steering, in writing, with the trade-offs visible. Nothing is silently added or dropped.

Read more on: How we work

Yes. Aria provides a warm handover whenever the caller asks for a person or the situation needs human judgement. Your team remains in control of the scripts, rules and escalation points used to decide when that should happen. The aim is to handle routine volume while keeping a colleague available for conversations that need personal attention.

Read more on: Aria receptionist and sales agents

We involve the people doing the work during mapping, reduce duplicate entry and make ownership visible. Delivery includes configuration, migration planning, team training and an operating period after launch.

Read more on: Real estate

We set up the CRM around your business, build an SEO website of 10 to 20 pages if you need one, optimise your Google Business Profile, switch on missed-call text back, review reactivation and automatic review requests, add live chat to your website and configure the AI agent that answers and books. Growth is live 7 to 10 business days after intake.

Read more on: Local Business Solutions

Growth, the set-up-for-you package of Local Business Solutions, is live 7 to 10 business days after intake. Aria is typically live within a few weeks. Dominium is a 90 to 120 day transformation of the whole operation, and its platform can go live earlier in the programme. Each starts from a proven foundation rather than a blank specification.

Read more on: Ready-to-go infrastructures

A ready-to-go infrastructure is typically live in four to six weeks. A custom implementation starts with a short Map phase, after which you know exactly what is built in which order; the first components usually go live within the first quarter and each phase is measured on its own KPIs.

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Map and Architect take four to seven weeks together. Configuration, integration, migration and training then take eight to sixteen weeks depending on the number of teams, entities and integrations. Rollout happens in waves per team, so the first users are live well before the last.

Read more on: CRM and ERP implementation

The fortnightly demos and the weekly written update surface delays early, while there is still room to act. When a risk materialises we tell you, show the options and let you decide. Fixed-price builds carry the delivery risk on our side; you do not pay for our estimation mistakes.

Read more on: How we work

No. We provide architecture and implementation capacity around the team. Internal owners remain central to definitions, governance and operating decisions.

Read more on: B2B SaaS

Migration can form part of the implementation. We assess data quality, fields, permissions and duplicates before agreeing what moves. The migration plan and validation steps are documented before records are transferred.

Read more on: Real estate

Map and Architect take three to five weeks together. A first release of a website, portal or internal tool usually goes live six to twelve weeks after that. Larger platforms and mobile apps are delivered in releases, so the business gets value early while the full scope is still being built.

Read more on: Custom software, websites and apps

Our own team, led by a named engagement lead who stays with you from the audit to operation. Where a project needs a specialist we do not have in-house, we bring one in under our responsibility and tell you. Your contract, your data and your accountability stay with one partner.

Read more on: Solutions

The fractional model can start within weeks, while a full-time executive search can take months. The work begins with an audit that maps your systems, data, risks and opportunities and turns them into a prioritised plan. The exact start depends on the agreed scope, cadence and whether a development squad is attached, all of which are set when the monthly engagement is quoted.

Read more on: Fractional AI Officer and Development

Aria is typically live within a few weeks from kick-off. During deployment, we map the conversations it must handle, configure the approved scripts and rules, connect the agreed telephone, messaging, calendar and CRM tools, and prepare human handover. The system goes live after those flows and customer-facing answers have been reviewed.

Read more on: Aria receptionist and sales agents

We configure the system with the people who will use it, document ownership and train staff on normal and exception paths. Launch includes monitoring so issues can be corrected without leaving staff unsupported.

Read more on: Healthcare

Start where the evidence shows the largest constraint. We map the full revenue lifecycle, identify the handoff creating the greatest loss and sequence the build around that dependency.

Read more on: B2B SaaS

We turn repeatable qualification, scoping, knowledge and reporting steps into visible workflows. Partners keep judgement and relationship ownership while the system handles coordination and routine preparation.

Read more on: Professional services

Start with the journey from local discovery to enquiry, booking, visit and return. We identify the points where demand is lost before recommending one of our local business packages or a custom build.

Read more on: Hospitality and fitness

The programme runs for 90 to 120 days after the audit, depending on the scope. The platform can go live earlier in the programme; the restructuring, procedures, sales organisation, training and adoption are what take the full period and make it a real transformation.

Read more on: Dominium real estate system

The Map and Architect steps take three to six weeks together. From there, first releases go live in short cycles: a follow-up process or an automation within weeks, a full CRM or ERP implementation in two to four months, a custom platform in a first release of six to twelve weeks. The first monthly report compares results with the baseline measured in the Map step.

Read more on: Solutions

Map and Architect take three to five weeks together. A single process is then built, tested and released in four to ten weeks, first to a controlled group and then at full volume. A department programme delivers processes one after another in the same rhythm.

Read more on: Intelligent automation implementation

Not necessarily. Many clients keep us as their managed platform team: we administer users and permissions, deliver changes, maintain integrations and produce the monthly reporting. Others build an internal admin over time; we train that person and hand over step by step.

Read more on: CRM and ERP implementation

The Operate and Optimise step: monitoring, updates, security patches, backups and a monthly review of usage and results. New features ship in the same fortnightly rhythm as the original build. You can scale the monthly capacity up or down as priorities change.

Read more on: Custom software, websites and apps

Every sale gets a transaction record with the final price, the unit, the commission and how it is split, the partner agency and the documents. The client's record and the sales pipeline update automatically. Each client also has a KYC and AML checklist built around Spanish rules, with document upload, form templates and a link for the client to complete and sign.

Read more on: Dominium Property Manager

Yes. Contacts, properties and history from your current CRM, spreadsheets and portals are moved across as part of the setup. The audit decides what moves and how.

Read more on: Smart real estate CRM

The CRM is set up as part of the Dominium transformation, which runs 90 to 120 days after the audit. The audit fixes the scope and the plan, including data migration and training.

Read more on: Smart real estate CRM

Adoption is part of the transformation, not an afterthought. Every role receives specific training, the procedures are written down, managers get scorecards and review rhythms and we coach the team on real situations until the new way of working is the normal one.

Read more on: Dominium real estate system

In 30 minutes we look at how leads enter your business, which systems and people handle them, and where growth is getting stuck. You leave with a clear view of what we would build first and why. If there is a fit, we follow up with a written proposal; if not, we say so.

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The working knowledge is kept in your roadmap, system inventory, risk classification, governance documentation and staff capability, rather than sitting only with the fractional officer. Training and staff literacy are part of deployment and the continuous partnership. This gives your leadership and team a documented view of what exists, why decisions were made and what priorities remain if the monthly engagement later ends.

Read more on: Fractional AI Officer and Development

Usually the pilot had no integration, no owner and no quality measurement, so nobody could sign off on running it at volume. We scope every automation for production from the start: connected to your systems, with monitoring, a rollback path and a named owner on both sides.

Read more on: Intelligent automation implementation

Your team runs the business day to day with a documented, in-house operating system. We stay available for optimisation and growth advice under the monthly platform licence, so support improves your operation instead of holding it together.

Read more on: Dominium real estate system

It starts with a <a href='/contact'>strategy conversation</a> about your business, constraints and goals. If there is a fit, we propose a tailored plan with a defined scope, timeline and price.

Timing depends on the scope, integrations, data quality and access to the people involved. We agree the delivery phases and milestones after mapping the current process.

After approval, we start with a discovery phase to audit your current systems and workflows. Then we design and configure the infrastructure, integrate with your existing tools, train your team, and go live with full monitoring. You have a dedicated point of contact throughout.

Yes. Team training and adoption programs are included in every deployment. We don't just install systems. We ensure your team knows how to use them effectively. This includes documentation, video training, and hands-on sessions.

Support is defined in the engagement. It can include monitoring, maintenance, optimisation, team enablement and governance. The Fractional AI Officer engagement provides ongoing leadership and implementation support.

Request a strategy conversation through our <a href='/contact'>contact page</a>. Tell us about your business and what you want to improve. We will review the request and propose the appropriate next step.

Start with a strategic assessment, not a tool purchase. The biggest mistake businesses make is buying AI software before understanding what problems to solve. Our process begins with a deep-dive into your current operations: where time is wasted, where leads are lost, where revenue is left on the table. From there, we design an AI infrastructure roadmap with clear ROI targets. <a href='/contact'>Book a discovery call</a> to start with a no-commitment conversation about your business.

Success is measured against the business priorities behind the roadmap and the work delivered against them. The officer keeps leadership focused on an ordered plan, reviews completed builds, surfaces governance and vendor decisions, and reports what has moved and what comes next. The audit establishes the starting position across systems, data, risks and opportunities, giving later reviews a clear basis for judging progress.

Read more on: Fractional AI Officer and Development

Start where growth is blocked today. If enquiries go unanswered or the pipeline is unpredictable, start with the sales system. If the team runs the business from spreadsheets and inboxes, start with CRM and ERP. If a department drowns in repetitive requests, start with automation. If the tools cannot be bent to your process, start with custom software. The strategy call exists to make this choice with real numbers, not guesses.

Read more on: Solutions

It is the system that connects all three. We work on positioning and channels, on speed-to-lead and follow-up, on the sales process and coaching, and on retention, and we build the tooling and reporting underneath. The outcome we are measured on is qualified conversations and closed clients, not impressions or a slide deck.

Read more on: Sales and client acquisition growth

In the Map step we measure each candidate process: volume, time per case, error rate, exceptions and the cost of delay. The first automations are the ones with high volume, clear rules and a measurable outcome, so the first monthly report can show the result in hours saved and response times.

Read more on: Intelligent automation implementation

When the tool starts costing you more than it saves: your team works around it with spreadsheets, clients cannot self-serve, data has to be re-typed between systems, or a process that differentiates you is forced into a generic mould. If a standard tool does the job, we will say so and integrate it. Custom software is for the parts of the business where the process is the advantage.

Read more on: Custom software, websites and apps

Ready-to-go means you start with a proven, pre-built system rather than a blank-page project. We configure it for your business, connect the relevant workflows and deploy it on a defined route. Our team then keeps operating the system with you. If the process is too specific for one of the three products, the custom solution pillars are the better starting point.

Read more on: Ready-to-go infrastructures

A fractional officer owns the decisions that keep intelligent-systems work moving. They set and review the roadmap, prioritise opportunities, guide governance, assess vendor choices and keep the development team aligned with leadership. They also maintain oversight of the system inventory, risk classification, documentation and staff literacy, so strategy, delivery and compliance do not become separate projects.

Read more on: Fractional AI Officer and Development

Choose Core if you want the CRM and like to set it up yourself with our onboarding call and support. Choose Growth if you want more clients without building anything: we set up the CRM, website, Google profile, reviews, live chat and AI agent for you. Choose Local Dominance if you want to be the first name people find in your area, with weekly work on local search, AI search and your Google profile. On a short call we tell you honestly which one fits.

Read more on: Local Business Solutions

Dominium is an end-to-end business transformation for real estate companies, not a software subscription. In 90 to 120 days we restructure the organisation, write the processes for every department, build a custom CRM with our own Property Manager and AI agents, train the team and set up management reporting. At the end your own people run a documented operating system in-house.

Read more on: Dominium real estate system

It is the PremiumClients CRM set up for a real estate agency as part of Dominium. Conversations, pipelines, viewings, campaigns and follow-up sit in one system, and our own Property Manager runs inside it to manage listings, developments and transactions and to match buyers with the right properties.

Read more on: Smart real estate CRM

Dominium Property Manager is our own property application inside the PremiumClients CRM. It manages listings, developments, vendors and transactions, matches buyers and properties in both directions, and turns those matches into branded lists, visit plans and pages for your clients.

Read more on: Dominium Property Manager

No. Each solution is delivered and priced on its own. They are designed to connect, so a client who starts with a CRM implementation can add automation or a sales programme later without rebuilding anything. Most clients start with one and extend once the first system produces results.

Read more on: Solutions

Aria speaks English, Spanish, Dutch, French, Arabic and German. It can switch language with the caller, which helps businesses serve multilingual markets without routing every enquiry to a separate language queue. The approved scripts, common answers and qualification rules are configured around your business before the system goes live.

Read more on: Aria receptionist and sales agents

The main difference is ongoing ownership combined with delivery. A consultancy may advise on a defined problem, while your fractional officer works with leadership on a monthly engagement and remains accountable for strategy, priorities, governance and vendor decisions. If you choose the build partner format, the same engagement also includes the development squad that delivers the agreed roadmap rather than leaving your team to source builders separately.

Read more on: Fractional AI Officer and Development

Yes. A knowledge system can retrieve approved material within defined access boundaries. We map sources, permissions and review ownership before connecting content to search or assisted drafting.

Read more on: Professional services

Relevant usage events can update account health, trigger tasks and give commercial teams timely context. We define which signals matter and avoid flooding teams with activity that has no clear action.

Read more on: B2B SaaS

Yes. We can design multilingual enquiry, qualification and follow-up flows while keeping each conversation connected to the buyer and property record. Human agents retain control of handover and approved communication.

Read more on: Real estate

Yes. It can handle approved routine questions, capture enquiries and support bookings, with a clear route to a person for exceptions or sensitive conversations.

Read more on: Hospitality and fitness

On Core you get the full CRM, an onboarding call to help you set it up, unlimited users and 24/7 human support. You build your own pipelines, automations, booking pages and forms. Nothing is built for you, which keeps the price at 199 euros per month. You can move to Growth later if you would rather have us set it up.

Read more on: Local Business Solutions

Yes. The Property Manager is built into the PremiumClients CRM and is part of every Dominium setup. It only works inside the PremiumClients CRM, which is why matches, list feedback, viewings and sales update the client's record without anyone copying data.

Read more on: Smart real estate CRM

No. Dominium includes the complete PremiumClients CRM, extended with our own Property Manager, but the CRM is the supporting layer. The value is in the work around it: clear roles and ownership, written procedures, a sales organisation, training and the management rhythm that makes the system work every day.

Read more on: Dominium real estate system

An agency delivers a campaign or a project and hands it over. A software tool covers one function and leaves the integration and adoption to you. We take responsibility for the outcome: we integrate into the systems you already run, train your team, and keep operating and improving the system after go-live, measured on the KPIs we agree at the start.

Read more on: Home

A solution is built around your specific processes, systems and goals, following the four-step method. A ready-to-go infrastructure is a system we have already built and refined for a common situation, such as reception and sales agents or a real estate platform, that we configure for you and launch in weeks. Same integration depth, faster start, less customisation.

Read more on: Solutions

We can build controlled drafting workflows that use your approved services, methods and evidence. A person reviews the scope and commercial terms before anything is sent.

Read more on: Professional services

It can answer from approved knowledge, complete defined routine actions and escalate cases outside its boundaries. Access, logging, evaluation and human takeover are designed into the workflow.

Read more on: B2B SaaS

Yes. Shared standards can sit across locations while routing, availability, offers and reporting remain specific to each venue. Permissions and local ownership are defined during implementation.

Read more on: Hospitality and fitness

A general CRM tracks contacts and deals. This one also knows your properties: it matches buyers with listings and developments, sends branded lists and visit plans, publishes to feeds and portals and records each sale, all on the same client record.

Read more on: Smart real estate CRM

It compares each active buyer with every property and development, using the client's details such as budget, location, type and timing, plus their conversations, notes and what the agent adds. Every match shows a percentage and the reasons behind it. You decide which clients count as active and which details it may use.

Read more on: Dominium Property Manager

We build the process, tooling and rhythm around your team and coach them into it: playbooks, call reviews, weekly pipeline meetings and dashboards per role. Your managers stay in charge; we make their job easier and measurable. Where you have no sales team yet, we help you hire and onboard the first people.

Read more on: Sales and client acquisition growth

Development means building what the agreed roadmap calls for. In the build partner format, the fractional officer directs an attached development squad and keeps its work aligned with business priorities, governance and leadership decisions. The engagement moves from an audit of systems, data, risks and opportunities into the first builds, governance and training, then continues by scaling useful systems and internal capability.

Read more on: Fractional AI Officer and Development

An approved assistant can answer routine questions, capture details and support booking flows outside opening hours. Escalation rules and boundaries are agreed with your team before launch.

Read more on: Healthcare

We start with a local search audit and competitor tracking. After that we work on your visibility every week: optimising for your service areas, managing your Google Business Profile, publishing keyword-rich posts, improving how AI search tools such as ChatGPT, Gemini and Google AI present your business, managing your reputation and keeping your listings in sync. You receive a weekly overview and ranking report.

Read more on: Local Business Solutions

They answer and qualify enquiries day and night and hand the conversation to the right agent when a person is needed. The handover rules are agreed during the setup, so your team stays in control.

Read more on: Smart real estate CRM

Clients react to each property on their list with a thumbs up, a thumbs down or a comment, and agents record how each viewing went. The matching takes those reactions into account, so the next suggestions are closer to what the client actually wants.

Read more on: Dominium Property Manager

The ones your ideal clients actually use, tested rather than assumed: search and local visibility, content and authority, outbound to named accounts, partnerships, paid campaigns and referral programmes. Every channel is tracked to booked meetings and revenue, so budget moves to what produces clients.

Read more on: Sales and client acquisition growth

Yes. The agents answer in the language the client writes or speaks in, with the tone and rules you define. Quality is tested per language, not assumed from the English version.

Read more on: Intelligent automation implementation

Start with the point where the most intent or staff time is being lost. That may be enquiry response, CRM ownership, listing work or transaction handoff. The initial audit maps the full journey before a build is recommended.

Read more on: Real estate

No. Nobody can honestly guarantee a ranking, because the search engines decide the order. What we commit to is the work: weekly optimisation, posts and listing management on Local Dominance, and clear weekly reports that show what we did and what changed.

Read more on: Local Business Solutions

Properties your agents find on other websites. Paste the link and the details are extracted into a branded page you can share with a client. External properties stay separate from your own inventory, are checked for price and status changes, and are archived with a reason when they are sold or removed, so they are never offered after the sale.

Read more on: Dominium Property Manager

Our four solutions are custom software, websites and apps; custom CRM and ERP implementations; custom AI, LLM and automation implementations; and sales optimisation, client acquisition and growth consulting. We also offer three ready-to-go <a href='/infrastructures'>infrastructures</a> and <a href='/fractional-ai-officer-development'>Fractional AI Officer & Development</a>.

That is your choice. We can set up the process and tooling for your own team, run automated qualification and booking, provide setters, or combine them. Whatever the mix, every enquiry gets a response and a next step within minutes, in the language it arrived in.

Read more on: Sales and client acquisition growth

Aria hands the conversation to a human colleague when the situation needs it. The same applies when a caller directly asks to speak with a person. Your team controls the approved answers, scripts and escalation rules, so the assistant does not need to improvise beyond the operating boundaries you set for it.

Read more on: Aria receptionist and sales agents

Choose a custom solution when your process cannot be served by the three pre-built systems. PremiumClients.ai has four solution pillars covering custom software, CRM and ERP implementation, intelligent automation, and sales growth. The Fractional AI Officer offer can also provide part-time senior ownership of strategy, governance and vendor decisions, with a development team attached to deliver the roadmap.

Read more on: Ready-to-go infrastructures

A branded visit page for the day or days of viewings, with the order of the visits, drive times, a timeline and a page for each property with a summary of the area and its potential. There is also a branded PDF with one page per property.

Read more on: Dominium Property Manager

Property titles are translated into 8 languages and descriptions into 12, so buyers read listings in their own language. Conversations from WhatsApp, email, SMS and website chat sit together on one record, whatever the buyer's time zone.

Read more on: Smart real estate CRM

The <a href='/fractional-ai-officer-development'>Fractional AI Officer & Development</a> service gives you a part-time senior leader who decides where intelligent systems should support your business, sets the roadmap and keeps governance and vendors under control, together with the development team needed to deliver that roadmap. Engagements are quoted on the ownership required, the leadership rhythm and whether a development team is attached.

Dominium is designed for real estate agencies, brokerages, developers, cross-border agencies, rental and property managers and franchise networks. It suits companies whose growth is limited by unclear ownership, unwritten processes or tools that do not work together. The audit scales with the size of the business.

Read more on: Dominium real estate system

Yes. We start with an audit of the code, hosting and documentation, stabilise what is fragile, document what is missing and then improve the system in place. Starting over is a last resort and we will tell you plainly if it is the better option.

Read more on: Custom software, websites and apps

Yes. Multi-entity, multi-currency and multi-language structures are designed in the Architect step: shared clients where it makes sense, separated books where the law requires it, and consolidated reporting on top. Adding an entity later becomes a configuration change.

Read more on: CRM and ERP implementation

<a href='/infrastructures/local-business-solutions'>Local Business Solutions</a> is our family of three packages for local businesses: Core, the all-in-one CRM you set up with our help; Growth, with the website, reviews and AI agent set up for you; and Local Dominance, with weekly work to be found first in your area.

Yes, as an add-on that we discuss on the call. You can choose a ready-made ad library you run yourself, or have us run your Google and Meta ads for you. Advertising budgets are always paid directly to Google and Meta and are not part of the package price.

Read more on: Local Business Solutions

Yes. Local visibility, outreach and a booking flow in the local language are set up in the first weeks, using our multilingual team and infrastructure. The same reporting shows the new market next to the existing ones from day one.

Read more on: Sales and client acquisition growth

A weekly view of pipeline, delivery and cash that needs no manual assembly, personal dashboards per role and a monthly report against the KPI tree agreed before the build. The numbers are trustworthy because the system does the administrative work that keeps the data current.

Read more on: CRM and ERP implementation

Aria does more than take a message. It can answer around the clock, speak six languages, qualify the enquiry, book or reschedule an appointment and log the full conversation transcript in your CRM. It can also run consent-based outbound follow-up. A human answering service may provide some of these functions, but its hours, languages and booking scope depend on the provider.

Read more on: Aria receptionist and sales agents

Voice and chat agents handle the repetition: intake, qualification, valuation requests and viewing bookings, in the buyer's language. We decide where AI belongs after mapping the process, every agent works within clear limits and a person from your team can take over any conversation at any moment.

Read more on: Dominium real estate system

<a href='/infrastructures/dominium-global-real-estate-system'>Dominium Global Real Estate System</a> is our end-to-end business transformation for real estate agencies, brokerages and developers. In 90 to 120 days we restructure the organisation, write the processes, build a custom CRM with our own Property Manager and AI agents, train the team and set up management reporting, so your own people run the system in-house. It starts with a paid audit; the transformation is quoted from its findings and a monthly platform licence applies after go-live.

Yes. Through our Custom AI Agent Team and Custom-Coded Solutions offerings, we build bespoke AI agents, web applications, internal tools, and software products tailored to your specific business requirements.

The AI agent answers enquiries in your website chat and messages, uses your approved answers for common questions and books appointments into your calendar. It follows your rules and does not make promises on your behalf. A person can take over whenever a client asks or the conversation needs human judgement.

Read more on: Local Business Solutions

They are not a good fit if you only want one isolated task, such as a single advert, without a system to answer and follow up the enquiries it brings. They are designed for local businesses that rely on calls, enquiries and bookings. Estate agencies are better served by Dominium, our separate real estate system.

Read more on: Local Business Solutions

You need a partner who understands both the strategic and technical side of AI implementation. Not a tool vendor, not a generic consultancy. PremiumClients.ai specializes in designing, deploying, and operating production-grade AI systems for scaling businesses across Europe. <a href='/contact'>Request a consultation</a> and we will assess your current operations, identify high-impact opportunities, and build a roadmap tailored to your business.

The right AI systems depend entirely on your business model, team size, and growth stage. Most scaling businesses benefit from a combination of: AI-powered lead generation and qualification, automated follow-up and nurturing sequences, intelligent CRM and pipeline management, workflow automation for repetitive operations, and AI-assisted customer communication. We don't sell tools. We install integrated AI infrastructure, custom-built around your existing processes. <a href='/infrastructures'>See the systems we deploy</a>.

Often, yes. We review the platform's connection options, data access and workflow limits first. The recommended design may integrate it, improve the surrounding journey or replace a weak component.

Read more on: Hospitality and fitness

Yes. We first map the current CRM, portals, listing data and communication channels. We then decide what should remain, what should be connected and what should be replaced. Integration scope depends on the systems and access available.

Read more on: Real estate

Yes. We map CRM, marketing, billing, support and product data before recommending changes. The architecture should reduce duplicate data and clarify ownership rather than add another disconnected layer.

Read more on: B2B SaaS

No. It is built into the PremiumClients CRM, which is what lets matches, list feedback, viewings and sales update the client's record and the sales pipeline without copying anything between systems. Agencies get it as part of Dominium.

Read more on: Dominium Property Manager

Often, yes. We assess available APIs, permissions and data flows during mapping. Where a direct connection is not safe or supported, we explain the constraint and propose a controlled alternative.

Read more on: Healthcare

Not necessarily. We assess whether the current CRM can support qualification, ownership and reporting. If it can, we improve the implementation. If it cannot, we make the replacement case before migration begins.

Read more on: Professional services

It imports and exports Kyero v3, XML2U, REDSP and custom XML feeds and publishes to Idealista with images, videos and virtual tours. Other connections are agreed during the audit, depending on what each portal allows.

Read more on: Smart real estate CRM

The right connections depend on the product and your current setup. Aria connects calls and messages with calendars and CRM conversation records. Dominium migrates your data from the current CRM, spreadsheets and portals and connects the tools you keep, with the audit deciding what stays and what changes. Local Business Solutions brings calls, texts, WhatsApp, email and social messages into one inbox.

Read more on: Ready-to-go infrastructures

Aria can connect with common CRM, calendar, communication and orchestration tools, including platforms listed on the product page. The goal is to book, confirm and reschedule appointments in your calendar and log each conversation with its transcript in your CRM. The exact integration scope is confirmed during deployment against your current setup.

Read more on: Aria receptionist and sales agents

It imports and exports Kyero v3, XML2U, REDSP and custom XML feeds and publishes to Idealista with images, videos and virtual tours. A built-in MLS lets partner agencies share properties at no extra cost.

Read more on: Dominium Property Manager

In most cases, yes. We look at your current number and website at the start and agree how they connect to the system. On Growth and Local Dominance we build an SEO website if you need one; if your current site already works well, we connect it instead.

Read more on: Local Business Solutions

Aria supports telephone voice, WhatsApp, web chat and SMS. The same approved business rules can guide conversations across those channels, while appointments and transcripts connect back to your calendar and CRM. This gives customers more than one way to make contact without leaving your team to monitor separate, disconnected conversations.

Read more on: Aria receptionist and sales agents

We work across Spain, including the Costa del Sol, Costa Blanca and Costa Brava, as well as Benelux, Dubai and the Gulf, Portugal, Italy, France and Bali, with other markets on request. Integrations include Idealista, Fotocasa, Funda, Immoweb, Rightmove, Property Finder and Bayut, Kyero v3 and other XML feeds, listings in up to 12 languages and tools such as WhatsApp Business, DocuSign, Google Workspace, Microsoft 365, Stripe, Xero, QuickBooks and Power BI.

Read more on: Dominium real estate system

The one that fits your processes, team size, budget and the systems you already run. We are not tied to a single vendor. We implement and integrate HubSpot, Salesforce, Pipedrive, GoHighLevel, Odoo, SAP Business One, Microsoft Dynamics and others, and we make the recommendation in writing at the end of the Map step, with the reasons and the total cost of ownership.

Read more on: CRM and ERP implementation

Every agent is tested against a set of real cases before it goes live and monitored against that set afterwards. Where the risk requires it, a person reviews the output before it leaves the building. When an agent is unsure, it hands over to a colleague with the full context instead of guessing. Accuracy is reported monthly.

Read more on: Intelligent automation implementation

Modern, widely supported stacks that any competent team can maintain: TypeScript and React for web applications, cross-platform frameworks for mobile, PostgreSQL for data and cloud hosting in the European Union. We choose per project and document the choice. We avoid exotic tools that would make you dependent on us.

Read more on: Custom software, websites and apps

With a full field mapping, cleaning and de-duplication before the move, several test migrations checked by your team and a formal sign-off before cutover. Where needed, systems run in parallel for a short period. There is no sales blackout: the cutover date is planned around your commercial calendar.

Read more on: CRM and ERP implementation

Usually not. Our first rule is to integrate before we replace. We connect to what you run and only recommend replacing a tool when it demonstrably holds you back, and then we manage the migration. The audit in the Map step makes that recommendation explicit, with the reasons.

Read more on: Solutions

Yes. Integration is part of every build, not an add-on. We work with the APIs of the major platforms, with exports and imports where an API is missing, and we design who owns each data field so that systems never disagree about a client, an order or a price.

Read more on: Custom software, websites and apps

Yes, and that is the point. Quotes become orders, delivered work becomes invoices, payments update the account and the pipeline forecast reads live data. We integrate with your accounting package, email, telephony, e-signature, website and reporting tools, and we document who owns each field.

Read more on: CRM and ERP implementation

Usually not. We start from the systems you already run and integrate into them; a replacement is only proposed when the current tool is the actual bottleneck. Where a migration is needed, we move the data cleanly and train the team before switching over.

Read more on: Home

CRM, ERP, email, telephony, messaging, document storage, accounting and internal databases, through their APIs or through orchestration platforms where that is more practical. If a system has an API or an export, it can be part of the flow.

Read more on: Intelligent automation implementation

Usually not. We structure and automate the CRM you have so the team keeps it up to date because it does the admin for them. If the current CRM genuinely cannot support the process, we recommend a replacement in writing and handle the implementation under the CRM and ERP solution.

Read more on: Sales and client acquisition growth

Websites are server-rendered, measured against Core Web Vitals on every release and built with technical SEO, structured data, multilingual URLs and analytics from the start. Speed and crawlability are engineering requirements in the blueprint, not a marketing afterthought.

Read more on: Custom software, websites and apps

We work with the latest AI models and frameworks including GPT-4, Claude, Gemini, and open-source alternatives. Our stack includes custom-built automation workflows, vector databases, AI agent frameworks, and integration layers that connect with your existing tools.

Yes. We integrate with all major CRMs (HubSpot, Salesforce, Zoho), communication platforms (WhatsApp, email, SMS), marketing tools, payment systems, and custom APIs. Our infrastructure layer sits on top of your existing tools, connecting everything into a unified system.

Our AI agents are custom-built for specific business functions: lead qualification, appointment setting, customer support, content creation, and more. They operate 24/7, learn from interactions, and are continuously optimized. They can communicate via chat, email, voice, and social media.

Absolutely. All systems are built with enterprise-grade security including end-to-end encryption, role-based access controls, audit logging, and data residency within the EU. We are fully GDPR-compliant and preparing all deployments for EU AI Act compliance.

AI doesn't replace your team. It amplifies them. Our systems automate repetitive tasks like lead qualification, appointment scheduling, data entry, and content distribution, freeing your team to focus on high-value work that requires human judgment and relationship building.